Effective date: 28/03/2026

SocialBrandAcademy ("SocialBrandAcademy," "Company," "we," "us," or "our") respects your privacy and is committed to protecting personal information handled through the website located at https://www.socialbrandacademy.com and any related pages, services, content, forms, courses, newsletters, communities, and communications (collectively, the "Site"). This Privacy Policy explains what information is collected, how it is used, when it may be shared, how it is protected, and the choices available to users.

This Privacy Policy is intended to support transparency around the collection, use, and disclosure of personal information in connection with commercial activities in Canada, consistent with the principles described under the Personal Information Protection and Electronic Documents Act (PIPEDA), including accountability, identifying purposes, consent, limiting collection, limiting use, safeguards, openness, and access rights.

1. Who this policy applies to

This Privacy Policy applies to visitors, users, customers, students, subscribers, applicants, and other individuals who interact with the Site or communicate with SocialBrandAcademy online.

2. Information collected

Depending on how the Site is used, SocialBrandAcademy may collect the following categories of information:

• Identity and contact information, such as name, email address, phone number, mailing address, company name, and social media handles.

• Account information, such as username, password, profile details, enrollment details, and course progress.

• Transaction information, such as purchase history, billing address, and limited payment details processed through a third-party payment processor.

• Communications, such as messages sent through forms, email, chat, support requests, surveys, testimonials, or community features.

• Technical and usage information, such as IP address, browser type, device type, operating system, referring pages, pages visited, dates and times of access, and actions taken on the Site.

• Marketing information, such as newsletter preferences, campaign engagement, ad interactions, and consent choices.

• Any other information voluntarily provided.

Personal information can include factual or subjective information about an identifiable individual, including items such as name, identifying numbers, opinions, and records connected to that person.

3. Purposes for collection and use

SocialBrandAcademy may collect, use, and disclose personal information for purposes such as:

• Providing, operating, maintaining, and improving the Site.

• Creating and administering accounts.

• Delivering courses, coaching, newsletters, downloads, webinars, and other requested services.

• Processing orders, subscriptions, refunds, and customer support requests.

• Communicating about services, updates, security alerts, and administrative matters.

• Sending marketing communications where permitted by law or where consent has been provided.

• Monitoring Site usage, analytics, trends, and performance.

• Personalizing content, offers, and user experience.

• Protecting the security, integrity, and lawful use of the Site.

• Complying with legal, regulatory, contractual, and risk-management obligations.

PIPEDA requires organizations to identify the purposes for which personal information is collected and to obtain meaningful consent for collection, use, or disclosure, subject to limited exceptions.

4. Consent

By using the Site, submitting information, purchasing a product, joining a mailing list, or otherwise interacting with SocialBrandAcademy, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy, except where separate consent is requested or where applicable law requires a different form of consent.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect the ability to provide some services or features.

5. Cookies and similar technologies

The Site may use cookies, pixels, tags, local storage, and similar technologies to:

• keep the Site functioning properly;

• remember preferences and settings;

• understand how visitors use the Site;

• measure traffic and engagement;

• improve content and performance; and

• support advertising, retargeting, or campaign measurement, if enabled.

Website operators commonly describe essential, preference, and analytics cookie uses in their privacy notices, and Ontario's public guidance notes that websites may use cookies to remember settings and measure website use.

Users can usually control cookies through browser settings. Blocking some cookies may affect Site functionality. If SocialBrandAcademy uses analytics or advertising cookies, the cookie banner and consent settings should be aligned with the actual tools in use.

6. Third-party services

SocialBrandAcademy may use third-party providers to support hosting, payment processing, email delivery, scheduling, analytics, advertising, embedded content, course delivery, customer relationship management, and community features. These providers may process personal information on behalf of SocialBrandAcademy or for their own independent purposes, depending on the service.

Providers include: Stripe, Systeme.io, Google Calendar, Google Meet, Microsoft Teams and Zoom or similar tools used by the Site.

7. Sharing of information

SocialBrandAcademy may share personal information:

• with service providers and contractors that help operate the Site or deliver services;

• with payment processors to complete transactions;

• with professional advisers such as lawyers, accountants, insurers, or auditors;

• in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction;

• where required or permitted by applicable law, court order, or lawful authority; or

• with the individual's consent or at the individual's direction.

SocialBrandAcademy does not sell personal information unless expressly stated and permitted by law.

8. International transfers

Service providers may store or process personal information outside the user's province, territory, or country, including in the United States or other jurisdictions where privacy laws may differ from those in Canada. Where information is transferred across borders in the course of commercial activity, PIPEDA can still apply.

9. Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records. When information is no longer required, it will be deleted, anonymized, or securely destroyed, subject to applicable law and legitimate backup retention practices.

PIPEDA's principles include limiting use, disclosure, and retention, as well as safeguarding personal information appropriately.

10. Security

SocialBrandAcademy uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. No method of transmission over the internet or method of electronic storage is completely secure, so absolute security cannot be guaranteed.

11. User rights and requests

Subject to applicable law, individuals may request access to personal information held about them and may request corrections if the information is inaccurate or incomplete. PIPEDA includes principles of individual access, accuracy, openness, and challenging compliance.

To make a request, contact:

Privacy Contact
Support Team
support@socialbrandacademy.com

SocialBrandAcademy may need to verify identity before processing a request.

12. Children's privacy

The Site is not intended for children under the age of 18 and SocialBrandAcademy does not knowingly collect personal information from children without appropriate consent where required by law. If a parent or guardian believes a child has provided personal information, SocialBrandAcademy should be contacted so the information can be reviewed and, where appropriate, deleted.

13. External links

The Site may contain links to third-party websites, tools, or platforms. SocialBrandAcademy is not responsible for the privacy practices, content, or security of third-party services, and users should review their policies separately.

14. Changes to this Privacy Policy

SocialBrandAcademy may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes may also be highlighted through the Site or by email where appropriate.